Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here are the answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us.
How do I place an order?
Placing an order is simple! Browse our categories or search for the specific spare part you need. Click “Add to Cart”, proceed to the Checkout page, enter your delivery details, choose your payment method, and click “Place Order”.
Do you have a physical shop I can visit?
We operate exclusively as an online store based in Kandy. We do not have a physical walk-in showroom. This allows us to keep our costs low and provide you with high-quality parts at the best prices, delivered directly to your doorstep.
Do you deliver island-wide?
Yes! We offer fast and reliable island-wide delivery across Sri Lanka through our trusted courier partners.
How long does delivery take?
Standard delivery usually takes between 2 to 4 working days, depending on your exact location in Sri Lanka.
What payment methods do you accept?
Currently, we accept Cash on Delivery (COD)
I can't find the exact part I need on the website. What should I do?
Don’t worry! If you cannot find a specific part, simply send us a message on WhatsApp at 078 953 3000 with a clear picture of the part or your appliance model. Our team will check our inventory and help you find it.
How can I contact customer support?
Our dedicated customer service team is available from 7:00 AM to 6:00 PM. You can reach us via:
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WhatsApp / Call: 078 953 3000
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Email: info@homeparts.lk